Return of order
How long do I have to submit a return/exchange request?
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All claims for misprinted/damaged/defective items must be submitted within 4 weeks of receipt of product. For packages lost in transit, all claims must be submitted no later than 4 weeks after the expected delivery date.
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If an order is lost in the mail?
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For packages lost in transit, all claims must be submitted no later than 4 weeks after the expected delivery date. But do not worry ! Printful will cover the cost of reprinting and shipping the replacement order.
Before doing this, the RRSSAO online store must confirm with printful that your address was correct. It would also be a good idea to check that you have contacted the carrier to try to locate the misplaced order.
Please be aware that if the tracking information indicates that an order has been delivered but you do not believe you have received it, printful and the RRSSAO online store will not be responsible and will not reship that order. In this case, any replacement will be at your expense.
If an order is defective or not the right size?
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Any returns or issues due to printful's error will be taken care of by printful.
However, if you wish to exchange or return a product without defect or because the wrong size was ordered, you will have to place a new order in the RRSSAO online store.
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If the item is returned to printful, it will contact the RRSSAO online store, for the shipping costs that will have to be paid a second time. Items returned unclaimed are donated to charity after 4 weeks.
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How do I report an order that is defective or not the right size?
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Be aware that a photo must be submitted with a problem report to initiate a reshipment. It's always best to include photos in conjunction with the initial problem report to avoid delays.
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Where do returned items go?
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The return address for the RRSSAO online store defaults to Printful's, and is based on where your order was fulfilled:
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Packages shipped from our production centers in the United States and Mexico are returned to our center in Charlotte. His address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Packages sent from our location in Canada are returned to: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
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Packages shipped from our Latvian center are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
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Packages shipped from our Spanish center are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, ​​Spain.
Parcels dispatched from our UK center are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
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Parcels dispatched by our partners in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (clothing orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
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Packages shipped by our partners in Japan are returned to the following address: Komiyaji 817-3, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan (clothing orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa Prefecture, Japan 929-1801 (non-clothing orders).
Packages shipped by our partner in Canada are returned to the following address: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
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Packages shipped from our partner facilities in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3.5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Paulista Park. CEP 25251-460. Duque de Caxias - RJ, Brasil.
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Disclaimer; These addresses should only be used for order returns.